Starts in 4 Days, 15 Hours
December 17, 2019 9:30 am - 12:30 pm
Edina Community Center
5701 Normandale Road, Edina, MN 55424
(952) 848-3950
Delivering Exceptional Community Education Customer Service
Presented by Scott Nelson
It costs a CE program five times as much to win a new customer than to keep a current one. Community Ed must be better than any of its competition to stay in the programming arena.
Customers are not loyal by nature and research shows that emotion influences purchase decision six times more than rationale. Connecting to our Community Education customers on an emotional level is the key to establishing a lasting relationship with and for all of the Community Education programs and customers.
We must go beyond simply delivering our CE product/programs and develop strong bonds with our community participants. It is essential that we provide a unique customer/participant experience by proactively anticipating our participant needs and expectations and exceeding them….every time!
o Understand how our own behavior impacts the behavior of others
o Recognize that service delivery is an individual response
o Communicate assertively and effectively
o Identify CE participant needs
o Handle difficult situations and customers
*Available as a webinar or in person
Tuesday, December 17
Edina Community Center
9:30am -12:30pm
3 CEU’s
$70
Jean Johnson September 9th, 2019
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